How to contact support or Performance Manager

Do you need help, have questions about the platform or want to book a sparring session with a Performance Manager? Here we show you how to get the right help quickly - whether you're a creator or a brand.

1. contact support (all users)

All users - both creators and brands - can contact WebContent support directly via

In the platform:

• Write to support via the red chat in the right corner

• Briefly describe your question - we typically respond within a few hours

Via e-mail:

• Write to webcontent

• Remember to include the account name and possibly the task name in question

Typical inquiries we help with:

• Technical errors (upload, swipe, payment)

• Invoice or account settings

• Campaign setup or login issues

2. Contact your Performance Manager Scale

If you're on Scale, you have access to a dedicated Performance Manager who can help you with:

• Feedback on campaigns

• Improving briefs

• Content and creator

• Using AI and templates

In the platform:

• Write to support via the red chat in the right corner

• Briefly describe your question - we typically respond within a few hours

Via e-mail:

• Write to webcontent

• Remember to include the account name and possibly the task name in question

We are here to help you

Whether you're a new user or an experienced campaign manager, our team is ready to help you get started - quickly and competently.