Problems with payment or billing

Whether you're a brand with an active subscription or creator waiting for payment - everything needs to run smoothly. Here's how to solve the most common payment or billing issues on WebContent.

For brands

1. My card is declined

• Check that the card has coverage and is valid

• Make sure it's open for online purchases

• Try a different card if possible

• Contact your bank if problems persist

2. I am missing an invoice

• Contact support

• Invoices are also automatically sent to your registered email

3. I want to change my card

• Go to "Subscription" in account settings

• Click "Add payment method" and enter your new details

• The change comes into effect immediately

For creators

1. I have not received my payment

• Check that your content is approved by the brand

• Verify that your Stripe account is correctly linked

• Log in and see your available balance under "Payments"

• Haven't requested a payout yet? You choose the time and amount

2. I can't pay out

• Go to your linked Stripe profile

• Confirm that your bank account is registered

• Check for any security notifications from Stripe

• Contact support

Common problems and solutions

1. Payment stuck in "pending"

• This usually happens if content is not yet approved

• Log in and check the status of the task

• Contact the brand via the platform if you are waiting for a response

2. Incorrect information on the invoice

• Contact us via support

• Specify which information to correct (company name, email, address)

• We will send you a new version manually

Contact us if you are in doubt

Whether it's about fees, invoices or Stripe, we can help you quickly. Write via our support page