Error uploading or swiping in creator

We work hard to make WebContent as user-friendly and stable as possible. However, as with all apps, small technical issues can occasionally occur - especially when uploading or using the swipe function.

Here you'll get help resolving the most common errors so you can move on quickly.

1. Problems with the swipe function

Symptoms:

• You cannot swipe left or right

• New tasks are not loading

• The app freezes when you swipe

Possible solutions:

• Check if you have the latest version of the app (go to App Store / Google Play)

• Close the app completely and open again

• Check your internet connection

• Try logging out and in again

If the problem persists, contact support via chat or email and we will check your account.

2. Problems with uploading content

Symptoms:

• Your video is stuck in upload

• The app closes during upload

• The file will not be saved

Possible solutions:

• Make sure the file is in .mp4 format and max 5 GB

• Use a stable WiFi connection - mobile networks can time out

• Make sure the app has access to your photos and videos

• Restart the app and try again

Uploading is done directly to our system - so it needs to be stable throughout the process.

3. Other errors - or if in doubt

If something doesn't work as expected:

• Contact support

• Send a short description and possibly a screenshot

• Our support team typically responds within a few hours

You'll never lose a job due to a technical error - we'll get you back up and running quickly.

4. Good habits for fewer mistakes

• Keep the app up to date

• Use WiFi when uploading

• Save your content locally before uploading

• Set up push notifications so you don't miss important updates

We are here to help

Technology can be tricky, but we're ready to get you back on track fast. Write to us directly from the app or via our support page and we'll find a solution together.